We want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items.

Items can be returned direct to us within 14 days from the day of dispatch for a refund or exchange.

To qualify for this, the product must not have been worn, and be in brand new condition. You must return all the original packaging, instructions, guarantee and any extras.

Before despatch, all of our items are checked by two members of staff. The first staff member who picks the item performs an initial inspection on the item, which is then passed onto the distribution department where it is checked again. A hand signed delivery note is then placed with the item.

Orders returned or cancelled under our returns and cancellation policy will incur a handling/administration fee of £6.00 in each instance, which will be deducted from your refund.

We cannot be held liable for any postage charges incurred by the customer, however in some circumstances, postage may be refunded at our own disgression.

nigelohara.com cannot accept returns of earrings due to hygiene reasons or cleaning products if the seal has been tampered with. This does not affect your statutory rights.

We cannot return items which have been specifically re-sized or adjusted for you. For example we do NOT accept returns for rings, watches and other items that have been specifically re-sized to your individual requirements.

You are not eligible for a refund or exchange under any circumstances if the item has been worn, marked or shows any signs of usage. You may try the item on for size, however if the item is marked in any way then you have accepted the item and are no longer eligible for a refund or exchange under the terms of the cooling off period in the Distance Selling Act. You may also not remove or have links removed from the item – this also signifies acceptance.

There are two easy ways to return an item:

Return to the Nigel O'Hara store for an immediate refund
This is the quickest way to obtain a refund. You can also exchange your unwanted item in store.

• Place the item into its original presentation box.
• Take it along to Nigel O'Hara, together with this despatch note.
• If the item is in its original condition, we will process the refund or exchange for you.
• If you require a refund, please bring the payment card used when you ordered online.
• If you received the item as a gift, you'll be reimbursed with a gift card, credited with the cost of the item.

Return by post
You can return unwanted items to us by post. You will be refunded on the credit/debit card you used to place the order within 28 days. For your benefit and security we recommend that you send the goods back to nigelohara.com by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

• Place the item into its original presentation box and make sure that the parcel is sealed securely. You should also place a copy of the original despatch note into the parcel.
• If the item is in its original condition, we will refund the payment card used to place the order.
• If you wish to exchange your item, you will need to return it to our store as we are unable to process an exchange by post.
• If you received the item as a gift, the easiest way to return it is to take it to an Nigel O'Hara store where you will be reimbursed with a gift card, credited with the cost of the item. See the above section for details.