At NigelOHara.com we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items.

Items can be returned direct to NigelOHara.com within 30 days*.

NigelOHara.com cannot accept returns of earrings or cleaning products if the tamper-proof packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.

We cannot return items which have been specifically re-sized for you. For example we do NOT accept returns for rings that have been specifically re-sized to your individual requirements.

There are two easy ways to return an item:

Return to the Nigel O'Hara store for an immediate refund
This is the quickest way to obtain a refund. You can also exchange your unwanted item in store.

• Place the item into its original presentation box.
• Take it along to Nigel O'Hara, together with this despatch note.
• If the item is in its original condition, we will process the refund or exchange for you.
• If you require a refund, please bring the payment card used when you ordered online.
• If you received the item as a gift, you'll be reimbursed with a gift card, credited with the cost of the item.

Return by post
You can return unwanted items to us by post. You will be refunded on the credit/debit card you used to place the order within 28 days. For your benefit and security we recommend that you send the goods back to NigelOHara.com by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

• Place the item into its original presentation box and make sure that the parcel is sealed securely. You should also place a copy of the original despatch note into the parcel.
• If the item is in its original condition, we will refund the payment card used to place the order.
• If you wish to exchange your item, you will need to return it to our store as we are unable to process an exchange by post.
• If you received the item as a gift, the easiest way to return it is to take it to an Nigel O'Hara store where you will be reimbursed with a gift card, credited with the cost of the item. See the above section for details.

Safe, Secure Shopping Returns & Exchanges Delivery Information